GENERAL DELIVERY INFORMATION 

  • Delivery times are for in stock products only.
  • All deliveries are tracked.
  • If you purchased a piece from another retailer, please consult that retailer’s applicable policies.  We are only responsible for items purchased through thenativebond.com website.

  • Please be aware that public holidays will affect your expected delivery date. We are unable to deliver on public holidays.

  • All orders come packed in our branded packaging, free of charge.
  • For next day delivery please place your order before 3pm (GMT)

WHERE ARE NATIVE BOND ORDERS SHIPPED FROM?

Every Native Bond order is packed with love and care and shipped from either Spain or the UK, depending on where you are located. 

HOW MUCH IS SHIPPING?

All shipping fees are charged based on the subtotal on the checkout page.

WILL I BE CHARGED DUTIES AND TAXES? 

All VAT taxes and duties are included in the price for those purchasing from the UK and Europe.

OTHER INTERNATIONAL SHIPMENTS 

There may be duties and taxes incurred on your shipment that you the customer will be responsible for. Please note that Native Bond does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Keep in mind that we’re not able to reimburse you for duties and taxes paid upon delivery.

If a package is refused at customs due to non-payment of duties and taxes then it will be returned to our facility. You will be responsible for the shipping fee to send it back to your destination in this instance as we have already shipped the item once.

CAN I SHIP TO MULTIPLE ADDRESSES?

We do not currently allow orders to be shipped to more than 1 address. To do so, we ask that you please place these orders separately to the respective addresses.

What do I do if my package was not delivered?

Please contact the carrier for further information. Native Bond is not responsible for lost or stolen packages as we do not have control over the package once it has left our facility. We do offer, for an additional charge, the option to have a signature release of the package to ensure the item arrives safely to its new home. We suggest using this option. 

RETURNS

You have 14 days to decide whether you would like to return your purchase for a refund. We regrettably do not accept returns on earrings due to hygiene reasons.

Please note returns can only be accepted if the items are returned in their original condition, with all care cards and packaging included.  

All return postage costs are your responsibility and we recommend selecting a service that is trackable.

Refunds will be made against the original payment card.

We aim to process refunds within 7-10 working days. Please be aware your bank may take a further 7 days to show the transaction on your account, therefore we ask you to allow up to 21 days from the date shown to receive your refund.